Refund policy

RETURN & REFUND POLICY

Last Updated: August 25, 2026

At AERONOIR, we carefully inspect and securely pack every order before dispatch. Our goal is to ensure that your fragrance reaches you safely and in perfect condition.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept returns or replacements only in cases where:

  • The product was received damaged.
  • The wrong product was delivered.
  • The product has a manufacturing or packaging defect.
  • The product was damaged during transit.

For hygiene, safety, and product-quality reasons, opened, used, sprayed, or tampered perfume products are not eligible for return or exchange.

2. Damaged Product

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number
  • Clear photographs of the outer package
  • Clear photographs of the damaged product
  • A short unboxing video, if available

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide an appropriate refund.

Please do not open or use the incorrect product before contacting us.

4. Defective Product

If you believe that your product has a manufacturing or packaging defect, please contact us within 48 hours of delivery with your order details and supporting photographs or video.

After inspection and verification, AERONOIR may provide a replacement or refund where applicable.

5. Change of Mind / Fragrance Preference

We do not accept returns or refunds simply because:

  • You do not like the fragrance.
  • The fragrance smells different from what you expected.
  • You do not prefer the fragrance after trying it.
  • You find the fragrance too strong or too mild.
  • You change your mind after opening or using the product.

Fragrance is a personal preference, and individual perception of a fragrance can vary.

We recommend reviewing the fragrance notes, description, and available tester options before purchasing.

6. Unopened Products

Returns of unopened and unused products may be considered on a case-by-case basis.

The product must:

  • Remain completely unused and unopened
  • Have the original seal intact
  • Be in its original packaging
  • Have labels and packaging undamaged
  • Be in resalable condition

A return request must be approved by AERONOIR before the product is sent back.

7. Non-Returnable Products

The following products are generally not eligible for return or exchange:

  • Opened perfumes
  • Used or sprayed perfumes
  • Products with broken or removed seals
  • Products damaged after delivery due to customer handling
  • Products without original packaging
  • Opened tester or sample products
  • Products returned without prior approval

8. Refund Process

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method or another appropriate method, depending on the nature of the transaction.

The time required for the refund to reflect in your bank account or payment account may vary depending on the payment provider or financial institution.

9. Return Shipping Charges

If the return is required because of an error by AERONOIR, such as:

  • Wrong product delivered
  • Product damaged before or during delivery
  • Confirmed manufacturing defect

AERONOIR may arrange or bear reasonable return shipping costs.

For approved returns requested for other reasons, the return shipping cost may be the customer's responsibility.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

11. Refunds for Undelivered / Returned Shipments

If an order is returned to AERONOIR because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or other reasons attributable to the customer, refund eligibility may be reviewed on a case-by-case basis.

Any applicable shipping, return-to-origin, or other charges may be deducted from the refundable amount where permitted.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us using the details below.

Please include:

Order Number:
Customer Name:
Reason for Request:
Photos/Video: Where applicable

Our team will review your request and provide further instructions.

Do not send any product back without receiving return approval from AERONOIR.

13. Contact Us

For any return, replacement, cancellation, or refund-related questions, please contact:

AERONOIR Luxurious Perfume & Attar

WhatsApp: +91 8052537593
Email: aeronoir.luxury@gmail.com

Please mention your order number whenever contacting us regarding an order.