Privacy policy

 

PRIVACY POLICY

Last Updated: August 25, 2026

AERONOIR Luxurious Perfume & Attar ("AERONOIR", "we", "us", or "our") operates this website and online store, including all related content, products, services, features, and tools (collectively, the "Services").

Our store is powered by Shopify, which provides the technology and infrastructure that enables us to offer our online shopping services.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, browse our products, create an account, place an order, make a purchase, contact us, or otherwise interact with our Services.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you interact with AERONOIR, we may collect certain information that identifies you or can reasonably be associated with you.

Depending on how you use our Services, we may collect the following information:

Contact Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Other contact details you provide to us

Account Information

If you create an account with us, we may collect information such as:

  • Name
  • Email address
  • Account login information
  • Account preferences and settings

Order and Transaction Information

When you purchase products from AERONOIR, we may collect information relating to:

  • Products purchased
  • Products added to your cart
  • Products viewed or interacted with
  • Order history
  • Returns, exchanges, cancellations, or refunds
  • Transaction details
  • Shipping and delivery information

Payment Information

Payment information required to complete your order may be processed securely through Shopify and/or our authorised payment service providers.

We do not intentionally store complete payment card numbers or CVV/security codes on our own systems.

Communications

When you contact us through email, WhatsApp, contact forms, social media, or other customer-support channels, we may collect the information you provide during that communication.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Network information
  • Pages visited
  • Website interaction and usage information
  • Date and time of visits
  • Other technical identifiers

This information may be collected through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

  • Create an account
  • Place an order
  • Subscribe to communications
  • Contact us
  • Submit a form
  • Participate in promotions
  • Communicate with us through customer-support channels
  • Otherwise voluntarily provide information to us

Automatically Through Our Website

Certain information may be collected automatically when you browse or use our website through cookies, analytics tools, and similar technologies.

From Service Providers

We may receive or process information through service providers that help us operate our website, process payments, provide analytics, support customers, fulfil orders, or provide shipping and delivery services.

From Third Parties

We may receive information from other third parties where permitted by applicable law and where necessary to provide or improve our Services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Managing Our Services

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery
  • Manage returns, exchanges, refunds, and cancellations
  • Create and manage customer accounts
  • Provide customer support
  • Respond to your questions and requests
  • Maintain our website and Services
  • Improve your shopping experience
  • Remember preferences and items you have interacted with
  • Recommend products that may be relevant to you

Marketing and Promotions

Where permitted by applicable law and where appropriate, we may use your information to send promotional or marketing communications about AERONOIR products, offers, launches, or other updates.

You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in the communication.

We may also use certain information to understand customer interests and improve our advertising and promotional activities.

Security and Fraud Prevention

We may use information to:

  • Protect our website and Services
  • Detect and prevent fraudulent activity
  • Investigate suspicious or unlawful activity
  • Maintain account and transaction security
  • Protect our customers, business, and Services

Communication

We may use your information to communicate with you regarding:

  • Your orders
  • Payments
  • Shipping and delivery
  • Returns or refunds
  • Account-related matters
  • Customer support
  • Important service-related updates

Legal and Regulatory Requirements

We may use or disclose personal information when necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise, or defend our legal rights.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

Shopify

Our online store is powered by Shopify. Shopify may process personal information as necessary to provide its platform and related services.

Payment Service Providers

We may share relevant information with payment processors and authorised payment service providers to securely process transactions.

Shipping and Delivery Partners

We may share necessary customer information, such as name, address, phone number, and order details, with shipping and logistics providers for the purpose of delivering your order.

Service Providers

We may share information with service providers who assist us with:

  • Website technology
  • Hosting and infrastructure
  • Analytics
  • Customer support
  • Order fulfilment
  • Shipping
  • Business operations
  • Marketing and advertising

These service providers may process information only as necessary to provide their services to us, subject to their applicable privacy policies and legal requirements.

Legal Requirements

We may disclose information where required by law, legal proceedings, government authorities, or where reasonably necessary to protect our rights, customers, business, or Services.

Business Transactions

If AERONOIR is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Shopify and Our Online Store

Our website is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store and may collect and process information relating to your use of our website and Services.

Information submitted through our store may be processed by Shopify and other service providers located in India or other countries where they operate.

For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide and improve our Services.

Cookies may be used to:

  • Keep the website functioning properly
  • Remember preferences
  • Maintain shopping-cart functionality
  • Understand how visitors use our website
  • Improve website performance
  • Analyse website traffic
  • Provide relevant features and services
  • Support advertising and marketing activities where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or social media platforms.

If you visit a third-party website through a link on our website, that website will operate under its own privacy policy and terms.

AERONOIR is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the contact details provided below so that we can review the matter and take appropriate action where required.

9. Security and Retention of Information

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services
  • Complete transactions
  • Maintain customer accounts
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies
  • Protect our legitimate business interests

10. Your Privacy Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, where legally applicable
  • Request information about how your personal information is processed
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications

You can unsubscribe from promotional emails by using the unsubscribe option included in those emails.

Please note that certain information may need to be retained where required by law or where necessary for legitimate business purposes.

To exercise an applicable privacy right, you may contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. Complaints and Privacy Concerns

If you have any questions, concerns, or complaints regarding the way AERONOIR handles your personal information, please contact us using the details provided below.

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

12. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed, stored, or transferred outside India where these service providers operate.

Where required by applicable law, appropriate safeguards will be used for the transfer and processing of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Our Services
  • Technology
  • Legal or regulatory requirements
  • Privacy practices

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

AERONOIR Luxurious Perfume & Attar

WhatsApp: +91 8052537593
Email: aeronoir.luxury@gmail.com